Execs & Managers - No Excuses! Get Results! - Turn Employee Excuses Into Results Every Time
No Excuses allowed. Get results when you refuse to accept excuses. I'm not saying just play hard ball, nor do we slap hands when people come in with an excuse. It's just that when there is an excuse we are looking at the wrong end of the problem. When I work with top execs or managers and their teams to improve their ultimate outcomes, their results, I always ask everyone, "Name the characteristics of a good leader." I'm looking for one main characteristic . . . that good leaders "get results" no matter what. The important part of all of this is that a good leader knows when to use what tool, and how to approach his followers so that he always gets results, and, in fact, gets those results in the most efficient way. Now, let's talk about excuses. If a leader ALWAYS gets results then how do we deal with the fact that some of our followers have an excuse for why they didn't deliver? In many instances, the excuse sounds reasonable a...